Return and Refund Policy

REFUND POLICY:

At FOSTER, all sales are final. Due to the custom nature of our products and our expedited fulfillment process, we do not offer refunds or returns once an order has been placed.

Orders are processed and shipped the same day or next business day after 3 pm. Because of this quick turnaround, order cancellations or modifications cannot be offered after checkout.

By completing your purchase, you acknowledge that your order is intentional and final.

RETURN POLICY:

FOSTER does not accept returns. We are happy to exchange any item for an item that is in stock. However, customers are responsible for any return shipping charges and additional shipping charges incurred in the exchange process. 

If a customer happens to receive the incorrect item, FOSTER will of course make this right by shipping the correct item as noted on the order page.  

At FOSTER, we strive to provide our customers with the highest quality products. We understand that sometimes accidents happen. In such cases, we are more than happy to replace the damaged item with a new one. However, we do not accept returns, otherwise.

Please follow the steps below to initiate the replacement process:

1. Take clear photos of the damaged item.
2. Compose an email to customerservice@solelyfoster.com, including the following information:
   • Your full name
   • Your order number
   • A brief description of the damage
   • Attach the photos of the damaged item
3. Send the email and wait for a response from our customer service team. We will respond with 24 hours of receiving your email Monday through Friday.
4. Once we receive your email, our team will review the information and assess the damage. If the damage is confirmed, we will promptly send you a new item free of charge.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at customerservice@solelyfoster.com. We are here to assist you and ensure your satisfaction with our products.