Return and Refund Policy

At FOSTER, we strive to provide our customers with the highest quality products. We understand that sometimes accidents happen during shipping, and an item may arrive damaged. In such cases, we are more than happy to replace the damaged item with a new one. However, we do not accept returns, otherwise.

Please follow the steps below to initiate the replacement process:

1. Take clear photos of the damaged item.
2. Compose an email to customerservice@solelyfoster.com, including the following information:
   • Your full name
   • Your order number
   • A brief description of the damage
   • Attach the photos of the damaged item
3. Send the email and wait for a response from our customer service team. We will respond with 24 hours of receiving your email.
4. Once we receive your email, our team will review the information and assess the damage. If the damage is confirmed, we will promptly send you a new item free of charge.

Please note that we do not accept returns for any other reason than damage during shipping. We appreciate your understanding in this matter, as it allows us to maintain the quality and integrity of our products.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at customerservice@solelyfoster.com. We are here to assist you and ensure your satisfaction with our products.