Refund policy

FOSTER, LLC. does not accept returns or cancellations to maintain the standard and quality of our products. 

REFUND POLICY:

At FOSTER, all sales are final. Due to the custom nature of our products and our expedited fulfillment process, we do not offer refunds or returns once an order has been placed.

Orders are processed and shipped the same day or next business day when order is placed after 3 pm. Because of this quick turnaround, order cancellations or modifications cannot be offered after checkout.

By completing your purchase, you acknowledge that your order is intentional and final.

Please refer to our Pre-Order disclaimer before purchasing a pre-order. Pre-orders are subject to an estimated shipment date, meaning that delays can occur. By placing a pre-order, or reserving your set, you accept that such delays may occur and that you are aware that such delays may occur.

All Sales Are Final

All purchases made through the FOSTER website are final sale. We do not accept cancellations, returns, or exchanges after an order has been placed, including orders that a customer later claims were placed accidentally or unintentionally.

By completing an order, the customer confirms that they have reviewed their items, quantities, shipping information, and payment information and have intentionally authorized the purchase. Completing an online order requires the customer to select their merchandise, proceed through checkout, provide payment information and a shipping address, and submit the order. Claims that an order was placed “by accident” do not qualify for a refund or cancellation.

Chargebacks & Fraud Claims

Customers may not use a fraud claim, unauthorized-transaction claim, or chargeback as a means of circumventing FOSTER's final-sale policy.

If you believe a transaction was genuinely unauthorized or fraudulent, please contact us immediately so that we can investigate the matter. However, a customer who knowingly placed and authorized an order may not represent that transaction to their bank or payment provider as fraudulent or unauthorized simply because they later changed their mind, no longer want the item, or did not intend to complete the purchase.

FOSTER reserves the right to dispute chargebacks and provide the payment processor, bank, or card issuer with documentation supporting the transaction, including order details, checkout information, payment records, customer communications, and shipping or delivery records.

Placing an order constitutes authorization of the purchase and agreement to these terms. A chargeback does not override our Final Sale policy or automatically entitle a customer to a refund.

FOSTER is not responsible for custom delays.

If a customer receives the incorrect order or item, please contact us for assistance, we would love to make this right, as this is our mistake...we are human too.